Bay Tools Display

Overview

Teebly Bay Tools Display is an iPad app that displays the remaining booking time and provides customers with quick access to facility-provided help content.

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At a glance

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Requirements

• iPad with a stable internet connection using iOS 15 or later
• Active Teebly business account with at least one bay created
• Teebly staff account with administrator access

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Setup

1. In the Teebly dashboard, go to Automation -> Bay Tools -> Bay Displays -> Add Bay Display.
2. Follow the instructions to download and install the Bay Tools application on your iPad.
3. When the application opens, you will see a connection code. Enter this code when prompted in the dashboard.
4. Assign the iPad to the correct bay.
5. Confirm the device appears as "Online" in the dashboard.
6. Repeat for additional bays as needed.
7. (Recommended) Enable Bay Tools device notifications by going to Account -> Notifications in the Teebly dashboard. This will ensure you receive critical alerts for your Bay Tools devices, such as offline alerts.

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Customer Support

Bay Tools Display surfaces your facility's customer support details in the bay, including contact email, phone number and hours of operation.

To set and maintain this information, go to the Teebly dashboard and navigate to Operations -> Customer Support.

These details are shown in the bay and across other Teebly customer-facing touchpoints where support context is useful.

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Documentation

Bay Tools Display lets you upload and manage guest-facing documentation shown in the bay. This includes:

• How-to guides
• Troubleshooting steps

You can assign content by bay, so each bay can show instructions that match its hardware setup and configuration.

To add or manage documentation, go to the Teebly dashboard and navigate to Automation -> Bay Tools -> Documentation.

Content best practices

To improve guest self-service and reduce support interruptions:

• Keep each guide short and task-specific
• Use clear titles like "Start a Session" or "Fix No Signal"
• Include step-by-step actions with numbered instructions
• Add photos/screenshots when possible
• Add escalation instructions for guests to contact support if the guide does not resolve their issue

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Validate your setup

After setup, run this checklist in each bay:

1. Start a test booking and confirm the remaining time appears on the iPad.
2. Open a troubleshooting guide and confirm all steps are visible and complete.
3. Verify support information is visible and accurate.

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