Teebly DocsDoor Access Automation
Guide for automating door access in Teebly
Door access automation in Teebly lets customers enter your facility during valid booking windows without manual staff intervention.
At a high level, Teebly authorizes access requests based on booking status and timing, then sends unlock commands through your connected access control provider.
How access automation works
Teebly evaluates every access request against booking rules:
- Is this a valid, confirmed booking?
- Is the request within the allowed access window?
- Is the booking still active and not cancelled?
If all checks pass, Teebly sends an unlock command to your access control provider.
Access is granted from 15 minutes before the booking starts until the booking ends, and revoked immediately upon the end time or upon cancellation.
A "Granted" access event means Teebly authorized the request and sent an unlock command. It does not always guarantee the physical door is unlocked (network, hardware, or reader issues can still fail).
Prerequisites
- Installed and configured access control system compatible with Teebly (see Access Control Integrations)
- Active Teebly business account
- Staff account with admin permissions
- Stable network connectivity for locks/controllers
- Provider-side admin permissions (for example, Avigilon Alta
Super Admin)
Configure your integration
Door access automation is configured through Teebly's Access Control integrations.
To view the full list of available providers and their step-by-step setup guides, see Access Control Integrations.
- Open the Teebly dashboard and navigate
Operations→Access Control. - Authenticate with the provider account.
- Select the device/reader as the active lock for your facility.
- Run a test unlock to verify the integration.
Email notifications
Teebly sends these email notifications based on account notification preferences:
| Event | Description |
|---|---|
| Device connected | Door access device connects to Teebly |
| Unlock failed | Door access device could not successfully execute the unlock command |
| Connection unstable | Door access device connection becomes unstable |
| Connection stabilized | Door access device connection stabilizes after unstable period |
| Device disconnected | Door access device disconnects and is not reachable |
| Low battery | Door access device has low battery |
| Device removed | Door access device removed from provider account |
To configure notifications, navigate to Account → Settings → Notifications in the Teebly dashboard.