Avigilon Alta Integration

Avigilon Alta (formerly Openpath) is a security solution that offers access control and video surveillance capabilities. With the Teebly integration, you can offer your customers a unified experience for booking, and autonomously accessing your indoor golf facility.

This guide explains how to setup the Avigilon Alta integration with Teebly.

Overview

Teebly will control a bot account that you create in Avigilon Alta. This bot account will be authorized to unlock the door you select. When a booking is made, Teebly will facilitate door access requests from your customers based on the booking time, duration and status.

Door access will only be granted for confirmed bookings and will remain active from 15 min before the booking start time until the booking end time.

Access will be revoked immediately after the booking end time or if the booking is cancelled.

Prerequisites

You will need the following before starting the integration:

An Avigilon Alta account with the Super Admin role.
Installed and configured Avigilon Alta ACU and reader.
Teebly account with administrator access.

Prepare Your Avigilon Account

Log in to your Avigilon dashboard.
In the settings for the user account you want to integrate with Teebly, ensure Portal Access is enabled and that the account has the Super Admin role.

Setup Notes

Currently, we only support automated access for a single door reader per Teebly facility. If you have multiple access control systems at your facility, you will need to plan accordingly to ensure it is obvious to your customers which door they should use for access during their bookings.

Connect Your Devices to Teebly

Once your Avigilon Alta user account and devices are properly configured, you can connect them to Teebly:

Log into the Teebly Dashboard
Navigate to Operations > Access Control
Click Add devices
Select Avigilon Alta from the list of available access control providers
Enter your Avigilon Alta account credentials
Select the Avigilon Alta devices you want to be accessible to your customers during their bookings

Testing Your Integration

This will send a live unlock command to the selected Avigilon device. Ensure that it is safe to do so before proceeding.

After connecting your devices in Teebly, test that the unlock functionality works as expected:

Navigate to Operations > Access Control
Click the Test active device button

If the test is successful and your device unlocks, your integration is complete! Your customers will now be able to access your facility during their bookings.

If you encounter any issues, double-check the user account permissions in Avigilon Alta and ensure that the integration settings in Teebly are correctly configured.

If you are still experiencing issues, contact Teebly Support or Avigilon Support.

Monitoring Access Requests

Teebly logs all access requests for monitoring and troubleshooting purposes. You can find access requests for the last 30 days by navigating to Operations > Door Access Logs.

Logs are also accessible within individual booking details and are not limited to the last 30 days.

Note: All requests with a "Granted" status indicate that Teebly authorized the request and sent an unlock command to the door reader.

This does not guarantee that the device has received or successfully processed the unlock command. Factors such as network connectivity, device functionality, or physical obstructions at the door may prevent the door from unlocking.