Nuki Smart Locks

Overview

Founded in Austria in 2013, Nuki is a smart lock manufacturer specializing in retrofit solutions that attach to existing deadbolts. The company launched its first Smart Lock in 2016, designed to enable keyless entry through a smartphone app with features for access sharing and activity tracking. Nuki's product line includes Smart Locks, the Nuki Opener for intercom access control and Keypads for PIN or fingerprint entry. With Teebly's integration, you can easily manage your Nuki devices and provide automated access to your customers.

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Prerequisites

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Prepare Your Nuki Account

Before connecting to Teebly, complete these setup steps in your Nuki account:

1. Set up the Nuki mobile app

Download the Nuki app and create an account if you don't have one. Add all your Nuki devices (locks, bridges, keypads) to the app and ensure they're functioning properly.

2. Install required hardware

For Nuki devices that require it, ensure your Nuki Bridge is installed and connected to your Wi-Fi network. The Bridge enables remote access to your locks.

3. Access Nuki Web

In a web browser, navigate to Nuki Web and click Go To Nuki Web. Log in using your Nuki app credentials to access the web portal.

4. Verify device connectivity

In Nuki Web, confirm all your locks appear in the device list and show as online. Check that the Bridge (if applicable) has a stable connection to your network.

5. Note your login credentials

Record your Nuki app email and password. You'll need these credentials to connect your Nuki account to Teebly.

6. Test lock operation

Use the Nuki app to lock and unlock each device to verify they're responding correctly before connecting to Teebly.

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Connect Your Devices to Teebly

Once your Nuki account is properly configured, you can connect them to Teebly:

1. Log into the Teebly Dashboard
2. Navigate to Operations > Access Control
3. Click Add devices
4. Select Nuki from the list of available access control providers
5. Enter your Nuki app credentials
6. Select the Nuki lock device you want to be accessible to your customers during their bookings

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Testing Your Integration

After connecting your devices in Teebly, test that the unlock functionality works as expected:

1. Navigate to Operations > Access Control
2. Click the Test active device button

If the test is successful and your device unlocks, your integration is complete! Your customers will now be able to access your facility during their bookings.

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Monitoring Access Requests

Teebly logs all access requests for monitoring and troubleshooting purposes. You can find access requests for the last 30 days by navigating to Operations > Door Access Logs.

Logs are also accessible within individual booking details and are not limited to the last 30 days.

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Troubleshooting

Devices Don't Appear

• Confirm all locks are visible and online in the Nuki mobile app
• For devices that require it: Verify the Nuki Bridge is powered on and connected to Wi-Fi
• Ensure the Bridge is within Bluetooth range of your locks

Connection Fails During Setup

• Double-check your Nuki app email and password
• Try logging in to Nuki Web to verify credentials work
• Reset your Nuki password if needed

Lock Status Not Updating

• For devices that require it: Check that the Bridge is online in the Nuki app
• Try restarting the Bridge by unplugging and reconnecting power
• Check battery level in the Nuki app and replace if below 20%

Lock Won't Unlock

• For devices that require it: Move the Bridge closer to the lock if signal is weak
• For Smart Lock Pro: Verify strong Wi-Fi signal at the lock location
• Check battery level and replace if low

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Need additional help?

If you're still experiencing issues:

• Nuki hardware or app issues: Contact Nuki Support for help with lock functionality, the Nuki app, or Bridge connectivity
• Teebly integration issues: Contact Teebly Support for help connecting Nuki to your Teebly dashboard

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