Igloohome Integration

Overview

Founded in 2016, igloohome is a smart lock manufacturer specializing in keyless access solutions that provide customers with a simple, convenient and secure way to access and control their properties. Their flagship products are smart locks that can be controlled using a smartphone app, featuring advanced security measures including encryption and authentication protocols. With Teebly's integration, you can easily manage your Igloohome locks and provide remote access to your customers.

Prerequisites

You will need the following before starting the integration:

An Igloohome account (create one in the Igloohome app if needed)
One or more supported Igloohome devices
Igloohome Bridge (required for devices without built-in Wi-Fi)
Igloohome mobile app installed on your device (iOS or Android)
Teebly account with administrator access

Note: Many Igloohome devices require an Igloohome Bridge for remote access functionality. Devices with built-in Wi-Fi (like Deadbolt 2E, Deadbolt Go, IoT Deadbolt and Padlock models) can connect directly without a bridge.

Prepare Your Igloohome Devices

Follow these steps to set up your Igloohome devices for integration with Teebly:

Install the Igloohome App
Download and install the Igloohome app on your mobile device (iOS or Android).
Create an Igloohome Account
If you don't already have one, create an account in the Igloohome app. Make sure to note your login credentials for later use.
Install Your Igloohome Device
Follow the manufacturer's instructions to install your Igloohome lock or device according to your specific model.
Set Up Connectivity
- For devices with built-in Wi-Fi (Deadbolt 2E, Deadbolt Go, IoT Deadbolt, Padlock models): The device will connect directly to your Wi-Fi network during setup.
- For devices requiring a bridge (most other models): Install and configure the Igloohome Bridge:
  - Plug the Igloohome Bridge into a power outlet within range of your device
  - Follow the in-app instructions to connect the Bridge to your Wi-Fi network
  - Link your lock to the Bridge in the Igloohome app
  - Verify the Bridge shows as online in the app
Add Your Device to the App
In the Igloohome app:
- Tap the + icon to add a new device
- Select your device model and follow the on-screen pairing instructions
- For devices with keypads, ensure they're properly linked to the Bridge (if applicable)
- Verify the device appears in your device list
- Test lock and unlock functionality within the app
Verify Remote Access
Before connecting to Teebly, ensure you can lock and unlock your Igloohome device remotely through the Igloohome app when you're away from your facility. This confirms your connectivity (either built-in Wi-Fi or via Bridge) is working properly.

Connect Your Devices to Teebly

Once your Igloohome devices are properly configured, you can connect them to Teebly:

Log into the Teebly Dashboard
Navigate to Operations > Access Control
Click Add devices
Select Igloohome from the list of available access control providers
Enter your Igloohome account credentials
Select the Igloohome devices you want to be accessible to your customers during their bookings

Testing Your Integration

This will send a live unlock command to the selected Igloohome device. Ensure that it is safe to do so before proceeding.

After connecting your devices in Teebly, test that the unlock functionality works as expected:

Navigate to Operations > Access Control
Click the Test active device button

If the test is successful and your device unlocks, your integration is complete! Your customers will now be able to access your facility during their bookings.

Monitoring Access Requests

Teebly logs all access requests for monitoring and troubleshooting purposes. You can find access requests for the last 30 days by navigating to Operations > Door Access Logs.

Logs are also accessible within individual booking details and are not limited to the last 30 days.

Note: All requests with a "Granted" status indicate that Teebly authorized the request and sent an unlock command to the door reader.

This does not guarantee that the device has received or successfully processed the unlock command. Factors such as network connectivity, device functionality, or physical obstructions at the door may prevent the door from unlocking.

Troubleshooting

Device Not Appearing

Verify the device is added and online in the Igloohome app
Confirm connectivity (built-in Wi-Fi or Bridge) is properly configured
Check you're logged into the correct Igloohome account

Bridge Connectivity Issues

Check that the Bridge is plugged in and shows as online in the Igloohome app
Ensure the Bridge is within range of your device
Try unplugging and replugging the Bridge

Device Shows as Offline

Check battery level in the Igloohome app (replace if low)
For Wi-Fi devices: Verify network stability
For Bridge devices: Confirm Bridge is online and within range
Try power cycling the Bridge if applicable

Device Won't Unlock

Verify the device is online in the Igloohome app
Test unlocking directly through the Igloohome app
Check battery levels and physical obstructions

Connection Authentication Fails

Verify your Igloohome account credentials are correct
Ensure you have owner-level access to the devices
Try logging out and back into the Igloohome app

Unstable Connection

Check Wi-Fi signal strength at the device location
For Bridge devices, move the Bridge closer to the device or router
Check for interference from other wireless devices

Need additional help?

If you're still experiencing issues:

Igloohome hardware or app issues: Contact Igloohome Support for help with lock functionality, the Igloohome app, or Bridge connectivity
Teebly integration issues: Contact Teebly Support for help connecting Igloohome to your Teebly dashboard

Igloohome Integration

Supported Devices

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